"Usually a solid pick"
Most times I stop in, they have a good selection, so it’s kind of my default when I don’t want to overthink where to shop. I just wish a few of the items I buy regularly stayed in stock more consistently...
Charlie-walker
April 24, 2026
"Checkout was fine, just a little annoying"
Checkout on samsclub.com went through, but it wasn’t super smooth. My cart was slow to update and I had to put my card info in again. Not a huge deal, just annoying when you’re trying to get it done
"I ordered a few things from Sam’s..."
I ordered a few things from Sam’s Club and the delivery wasn’t a total disaster, but of course it ended up being slower than I expected. The tracking didn’t update for about two days, so I was just sitting there wondering what was going on, then suddenly everything showed up at once. The box looked a little beat up too, which made me worry, but thankfully the items inside were fine. It wasn’t the worst experience, but I feel like the shipping process could’ve been handled better.
Judith_davis77
March 17, 2026
"I ordered through the app and checked..."
I ordered through the app and checked in as soon as I got there. I swear, they had everything out to my car in like 5 minutes, and not a single thing was missing. With kids in the car, this is 100% easier than going inside. No question, I’m doing it this way every time.
Charles_cooper80
March 11, 2026
"My online order never showed up"
I placed an order online and it just never arrived. When I reached out to customer service, they didnt really help and kept acting like it was somehow my fault. Really frustrating experience.
mitchell2005
March 10, 2026
"Quality just wasn’t that great"
I ordered a few items and the quality just felt cheap this time. One of the packages showed up dented, and the product inside looked kind of old. It just wasn’t what I expected from Sam’s Club.
Alina_roberts78
February 25, 2026
"Return was easy enough, but the refund dragged"
I had to return an online order to Sam’s Club and I was kind of in a hurry that day, so I was hoping it would be a quick thing. The return itself went through fine, but the refund took longer than I expected. Customer service was okay, not rude or anything, just didn’t really make me feel like they were speeding things along. It all worked out eventually, but I definitely wish the whole process had been faster
Ida_ortega03
February 05, 2026
"Long lines, empty shelves... how is this okay?"
I stopped in hoping to grab a few things quickly, but the store was packed and the checkout line barely moved. A bunch of the items I needed were out of stock, and the shelves were messy too. I asked for help, but the staff didn’t really seem interested. how is this okay for a regular shopping trip?
fred_Vanconant92
January 15, 2026
"Pretty decent help with my mixed-up order"
I had a pickup order from Sam’s Club that wasn’t totally right. A few things were missing, and of course I didn’t realize it until I was already back home.
I called customer service, the woman I spoke with was nice about it. She looked into it fairly quickly and got the refund going without making the whole thing feel like a hassle.
I’m giving 4 stars because I did have to sit on hold for a little while, but once I got through, it was handled about as well as I’d expect
Chris_vivier95
December 22, 2025
"I order from samsclub.com regularly and the..."
I order from samsclub.com regularly and the prices are usually better than what I find around me. Buying in bulk helps a lot, especially for snacks, paper towels, cleaning stuff, all that everyday stuff that adds up fast. I always try to check the instant savings too becuase some of those deals actually knock a decent amount off. Shipping has been totally fine for me so far. Overall, I feel like the membership pays for itself quick
JoelOzuna
December 12, 2025
"I paid for the membership thinking I’d..."
I paid for the membership thinking I’d save more. That was kind of the whole point. But after a few trips… I don’t know. The prices just don’t seem that different from regular stores. Some stuff is the same, and a few things are even higher, which surprised me. I kept telling myself maybe I’d notice the savings over time, but I’m not really seeing it. At this point, it just doesn’t feel worth keeping.
Dmaxman
December 08, 2025
"Beware of Sam’s Club Scan&Go."
I’ve had Sam’s Club Card for Decades, I get frustrated when they change Scan&go every 6 months. Now to use Scan&Go you’re required to use store Wi-Fi, can't use my more secure cell data. I called Sam’s Club Corp to ask why. First I got call center in El Salvador, I asked for Corporate, then transferred to Philippines. Finally got a US call center (never got Corp). They could not explain why they forced us to use store Wi-Fi. I don't know what Sam’s Club is up to, but they obviously put their own wants above the security of their customers. Very sad - Sam must be spinning in his grave.
